Open to conversations · AWS & Amazon Connect

Stuart Brophy

$ whoami --role "Cloud Engineer"
→ AWS Cloud · Amazon Connect · Ireland

I engineer AWS and Amazon Connect platforms that keep 600+ contact centre agents moving. I build serverless tools, automate repetitive work, and turn production problems into lasting fixes.

LIVE PLATFORM OPERATIONAL
AMAZON CONNECT
ROUTING LAMBDA DATA
09ACCOUNTS
600+AGENTS
30+INCIDENTS / MO
Download CV Explore Cloud Projects
Stuartbrophy157@gmail.com (086) 661-4077 Co. Carlow, Ireland
Capabilities

Skills & Technologies

Hands-on expertise across cloud infrastructure, DevOps, security, and integration — built in regulated enterprise environments.

Cloud & Infrastructure

AWS Amazon Connect Lambda S3 DynamoDB EC2 Terraform CloudFormation Linux Networking IAM

Automation & DevOps

Python TypeScript PowerShell Bash CI/CD Power Automate REST APIs RPA Serverless Microservices Git Agile / SAFe

Security & Compliance

DevSecOps Incident Response IAM GDPR Data Protection Monitoring Risk Assessment Cryptography

Middleware & Integration

MuleSoft / Anypoint IBM MQ PHP Databases REST APIs IIS / MySQL Salesforce CTI ServiceNow Microsoft Power Platform
Career

Experience

Infrastructure Engineer

Unum Ireland Carlow
Jan 2024 – Present
  • Engineer an Amazon Connect estate across nine contact centre accounts for more than 600 agents, with Lambda (Python), EC2, DynamoDB, and S3 integrations.
  • Delivered robotic process automation for more than 600 agents. Reduced a key call workflow from about 10 minutes to 2 and saved each agent 15–20 minutes daily through automated login.
  • Own end-to-end incident management across cloud and on-premises platforms. Resolve 30+ incidents per month through root cause analysis, controlled testing, and corrective action.
  • Lead AWS Premium Support investigations for Amazon Connect and Salesforce CTI. Analyse HAR files, CCP logs, contact flow logs, and Contact Trace Records to isolate production defects.
  • Contribute Terraform-managed infrastructure, contact flows, Lambda integrations, environment promotion, UAT, and operational readiness for enterprise Amazon Connect transformation.
  • Delivered an AI document-classification bridge to Azure Blob Storage, re-engineered PHS interaction-history lookups from Athena to DynamoDB, and released changes across Salesforce, MuleSoft, and ServiceNow.
  • Serve as enterprise Application Owner for Power Automate. Maintain runbooks and troubleshooting guides, deliver an internal automation masterclass, and contribute to disaster recovery, security, mentoring, and outreach.

Designer & IT Administrator

CGL Retail Solutions Carlow
Mar 2015 – Sep 2021
  • Led end-to-end client projects combining design delivery with technical documentation and stakeholder presentations.
  • Managed company IT systems (servers, workstations, networking, storage) and served as Data Protection Officer.
  • Oversaw GDPR compliance, incident resolution, and data protection policy drafting.

Jr. Web Developer

Design North Louth
Mar 2013 – Sep 2013
  • Developed and maintained client websites using HTML, CSS, JavaScript, and PHP.
  • Assisted with system administration tasks (IIS, MySQL) and issue troubleshooting.
Side Projects

Things I've Built

Tools and experiments in Amazon Connect engineering, workflow simulation, local AI, and interactive software.

FlowLens VS Code Extension - Interactive flowchart view of an AWS Connect contact flow with colour-coded block types FlowLens VS Code Extension - Drag-and-drop flow editor with block palette and canvas FlowLens VS Code Extension - Step-by-step call simulation with configurable inputs and full call trace FlowLens VS Code Extension - Static analysis audit showing flow metrics and structural findings FlowLens VS Code Extension - Saved test scenarios with assertion results and trace diff

🔍 FlowLens

VS Code Extension TypeScript React Flow AWS Connect

A browser-first Amazon Connect flow engineering suite. Visualise, edit, simulate, and audit contact flows, test mocked integrations, flag risky routing, and export JUnit or SARIF evidence for CI. Also ships as a VS Code extension and headless CI runner.

Private · WIP
LOCAL PIPELINEVIDEO IN → CLIPS OUTWHISPER · GEMMA · FFMPEG

✂️ Clip Chimp

Local AIWhisperGemmaFFmpeg

A local-first video pipeline that finds compelling moments in long videos, then cuts, reframes, captions, and exports platform-ready clips. A local language model reads the transcript, with a heuristic fallback when transcription is unavailable.

Dev Legend VS Code Extension - RPG coding dashboard home screen showing character stats and progress tracking Dev Legend VS Code Extension - Skills panel showing programming skills tracking with XP progression Dev Legend VS Code Extension - Achievements panel with coding milestones and unlockable badges Dev Legend VS Code Extension - Statistics panel showing coding metrics and productivity analytics Dev Legend VS Code Extension - Settings panel for customizing RPG coding experience

⚔️ Dev Legend: Code RPG

VS Code Extension TypeScript Vite

A VS Code extension that turns daily coding into a persistent RPG. Track 19 skills across writing, debugging, committing, and more — with an OSRS-style XP curve, character classes, achievements, and a pixel-art dashboard.

Django Learning Platform - Interactive web dashboard for learning Django framework with progress tracking Django Learning Platform - Module overview screen showing learning paths and course structure Django Learning Platform - Interactive code editor with Python Django syntax highlighting and execution Django Learning Platform - Student progress tracking dashboard with completion metrics and achievements Django Learning Platform - REST API documentation with Swagger UI for Django backend endpoints

📚 Django Learning Dashboard

Full-Stack Django PostgreSQL Docker

An interactive web app that teaches Django through hands-on modules. Features a sandboxed code executor, progress tracking, achievements, REST API with Swagger docs, and a responsive dark UI — all containerised with Docker.

View on GitHub
Realms of Iron Strategy Game - Browser-based grand strategy game landing page with faction selection Realms of Iron Strategy Game - Nation selection screen with 10 playable factions and diplomatic options Realms of Iron Strategy Game - Turn-based gameplay interface with map, resources, and military units Realms of Iron Strategy Game - Turn action options including diplomacy, economics, and military commands Realms of Iron Strategy Game - Turn summary screen showing battle results, diplomatic outcomes, and economic changes

🏰 Realms of Iron

Browser Game React 19 TypeScript Vitest

A grand strategy game running entirely in the browser. Lead one of 10 factions through diplomacy, economics, and military conquest with WEGO simultaneous turns, utility-based AI, deterministic combat, and JSON-driven events.

View on GitHub
ArtScii - Main menu of the local ASCII art studio CLI tool ArtScii - Image to ASCII conversion output in the terminal ArtScii - ASCII art editor interface ArtScii - Generated ASCII artwork example ArtScii - LLM-assisted ASCII art generation ArtScii - Template browser for ASCII art creation

🎨 ArtScii

Web App Python

A local ASCII art studio built in Python. Convert images to ASCII, create art from scratch, and export results — all from the local webapp with a lightweight, dependency-free interface. Includes LLM-assisted generation and a template browser for easy creation.

View on GitHub
Deepshell CLI roguelike - Main menu screen Deepshell CLI roguelike - First dungeon level with ASCII map Deepshell CLI roguelike - UI layout and help screen Deepshell CLI roguelike - Enemy encounters in the dungeon Deepshell CLI roguelike - Loot and item discovery Deepshell CLI roguelike - Perk selection and progression system Deepshell CLI roguelike - Game over screen

🗺️ Deepshell

CLI Game Roguelike TypeScript WIP

A CLI-based roguelike dungeon crawler built in TypeScript. Explore procedurally generated dungeons, battle enemies, collect loot, and progress through a skill and perk system — all playable in the terminal.

View on GitHub
Credentials

Certifications

AWS Certified Cloud Practitioner

Amazon Web Services

SAFe 6 for Teams

Scaled Agile

SAFe 6 Scrum Master (SSM)

Scaled Agile

GDPR & Drafting Data Protection Policies

Carlow Chamber

DevSecOps Path

TryHackMe

Web Fundamentals

TryHackMe

Complete Beginner · Pre Security · Intro to Cybersecurity

TryHackMe

AWS Certified AI Practitioner

Amazon Web Services

Software Security Practitioner (SSP)

Security Compass
Academic

Education

BA in Cybercrime & IT Security

First Class Honours — 1:1
2021 – 2024

South-East Technological University, Carlow

Networking Scripting for Cybercrime Incident Handling & Risk Assessment Secure Systems Administration Cybercrime Legislation & Compliance Cryptography Discrete Structures & Algorithms

QQI Level 5 — Computers & Networking

Distinction
2020 – 2021

Carlow Institute, Carlow

ICT Security Policies & Management Networking Essentials Programming & Design Principles Operating Systems Communications Maths for IT
Background

About

I'm Stuart Brophy, an Infrastructure Engineer based in Co. Carlow, Ireland with a background spanning cloud architecture, security, and automation — shaped by years working across enterprise AWS environments and a First Class Honours degree in Cybercrime & IT Security. I engineer and support an Amazon Connect estate across nine accounts for 600+ agents, build Python and Lambda solutions, and own production incident resolution. I enjoy turning complex operational problems into practical tools, measurable improvements, and lasting fixes.

Outside of work I stay close to the things that keep me sharp: building side-project tools, PC building, cybersecurity CTFs, art and design, and data preservation.

Get in Touch

Contact

Happy to talk about AWS cloud and Amazon Connect engineering roles: remote within Ireland or the EU/UK, or hybrid across the South-East.